Understanding the devil

February, 2004    SAI-045 Understanding the devil This is a report of the Cranfield CRM Research Forum’s work in 2002/3. The research agenda, shaped and agreed by the Forum’s members, was designed to further the group’;s aim to...

Culture Couture

April, 2004    SMM-010 Culture Couture Are pharmaceutical marketing departments helped or hindered by company culture? Dr Brian Smith found that successful culture change involves careful pruning, not a blunt axe.

Made to Measure

June, 2004    SAI-006 Made to Measure Why is it that some companies make marketing happen and others don’t? What do the good companies do that the rest of us don’t? Great companies have learned how to mould strategic marketing planning...

Out of Your Comfort Zone

July, 2004    SMM-009 Out of Your Comfort Zone Five years of research into strategy making in medical markets shows that senior managers in medical industries continue to make weak strategies. Forget the text book approach and what you learned in...